Return and Exchange Policy

Last updated: April 2026

1. Overview

This Return and Exchange Policy explains how returns and exchanges are handled at Bony's Motorcycle. It applies to all purchases made through our website and should be read together with our Refund Policy.

2. 30-Day Return Window

You may request a return or exchange within 30 days of receiving your order.

To be eligible, items must:

  • Be unused, unworn, and unwashed
  • Be in original condition with all tags attached
  • Be returned in the original packaging
  • Include proof of purchase (order confirmation or invoice)

3. How to Start a Return or Exchange

To request a return or exchange, please contact us by email at contact@bonysmotorcycle.com within the return window.

Please include:

  • Your order number
  • The item(s) you wish to return or exchange
  • The reason for your request
  • Clear photos when applicable, especially for damaged or incorrect items

Do not ship any item back until your request has been reviewed and approved by our team.

4. Return Approval and Shipping Instructions

If approved, we will send detailed return instructions by email.

Approved returns must be shipped back within 7 business days. Failure to ship the item within this timeframe may result in cancellation of the request.

Items must be securely packaged to avoid damage during transit. We strongly recommend using a tracked shipping service.

5. Return Shipping Costs

  • Defective, damaged, or incorrect items: Bony's Motorcycle will provide a prepaid return shipping label or arrange an appropriate resolution.
  • Change of mind or size-related returns: Return shipping costs are the responsibility of the customer.

6. Exchanges

Exchanges are subject to product availability and prior approval.

  • The original item must be returned and received in eligible condition
  • Return shipping costs follow the rules outlined above
  • Once the item is received and inspected, the exchange will be processed promptly

If the requested item is unavailable, the customer may choose a refund or receive a store voucher of equal value, as agreed by email.

7. Sale and Promotional Items

Items purchased during sales or promotional periods follow the same return and exchange conditions as regular-priced items.

8. Non-Returnable Items

  • Gift cards
  • Items returned used, damaged, or without original tags not due to our error

9. Consumer Rights

Nothing in this Return and Exchange Policy excludes, restricts, or modifies any rights you may have under applicable consumer protection laws, including the Australian Consumer Law where applicable.

10. Contact Information

Bonys Motorcycle:

  • ABN 28624887751
  • Email: contact@bonysmotorcycle.com
  • Phone: +61424468348
  • Address: 4G/172 Oxlade Drive, Brisbane - Queensland 4005, Australia.
  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (AEST)